Excerpt Source: Open Forum American Express
According to Meg Sinclair, Syncapse corporate communications manager, "We produce content that answers questions for potential customers. The easiest way is probably writing-a blog, story articles, white papers and the like. They will all rise to the top of search engines when customers are looking for answers to their problems."
Their first piece, a blog called, "Value of a Facebook Fan" confirmed the power of the new strategy. As Scissons recalled, "It immediately improved our position as a thought leader in the enterprise social media management space. We realized that when research is relevant and helps our customer base solve a problem or answer a question, word will spread quickly. This has been the case for all of the content we have published in the last year."
Since embarking on the media company strategy, Scissons says traditional publication editors phone frequently, looking for his for insights and observations. He gets invited to speak far more often at top-tier industry events such as SXSW.
Syncapse has since grown to over 150 employees. Business has never been better and he believes the media company strategy is an essential component of their success.
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